What Inti Care is, who is behind it, and what we do not do

Who runs Inti Care

Inti Care is managed and operated by Inti Foundation. Below are the legal entity details published in the footer of every page and on the platform's policy page.

• CÔNG TY TNHH DOANH NGHIỆP XÃ HỘI INTI FOUNDATION
• Tax identification number: 0319314184, issued by the Ho Chi Minh City Department of Finance on 16/12/2025
• Address: 38/16 Trần Thánh Tông, Tân Sơn Ward, Ho Chi Minh City, Vietnam
• Legal representative: Lê Thanh Hải
• Phone: 0903 848 083
• Contact email: inti.foundation.8@gmail.com
• The platform has been notified to Vietnam's Ministry of Industry and Trade; the logo in the footer links to the notification record on online.gov.vn.

What Inti Care does

You answer a short survey, receive a suggested companion who fits what you are carrying, and get a private room for messaging and booking sessions. Around that are tools you can use on your own.

• A private messaging room with your companion: once matched you get 24 hours of open messaging and one free one-on-one session, to use within 7 days.
• One-on-one sessions by video, voice call or chat, booked from each companion's open times.
• An AI Companion available 24/7, with 10 messages a day on the free tier.
• Inti Circles: facilitated online group sessions; paid circles are 199.000₫ a seat, bought one at a time.
• The Calm Corner: three public practices with no account needed — paced breathing, 5-4-3-2-1 grounding, naming a feeling.
• Three self-observation questionnaires — PHQ-9, GAD-7 and WHO-5 — plus a journal and mood check-ins.

Who the companions are and how they are trained

Inti Care companions are students and graduates of the SoulCoach training programme at Inti School: the path has three stages: Moon, Sun and Source. Moon, Sun and Source each take one full year: 3 years in total. The three companion levels are Practitioner (studying Sun), Inti Healer (completed Sun) and Inti Soul Coach (completed Source). They are not doctors or licensed psychologists; every one-on-one session is delivered at exactly one of the three levels below.

• Practitioner — a student in the Sun stage (year 2 of the journey) working in the programme's practice hours and supervised within the SoulCoach programme. No per-session fee: the first one-on-one session after you are matched is free, and regular sessions come with the Empathy plan (2 sessions a month).
• Inti Healer — completed Sun (the end of year 2). 890.000₫ per session.
• Inti Soul Coach — completed Source (the end of year 3). 1.590.000₫ per session.
• These titles reflect Inti's SoulCoach training path; they are not a medical or psychology practising certificate.
• Each profile is public in the directory. Star ratings appear only once there are real post-session reviews; until then the profile reads “New on Inti Care”, never zero stars.
• Credential numbers and document images on a profile are provided by the companion and are marked as self-reported.

What Inti Care does not do

To be plain, because this is where misunderstandings start. Inti Care offers companionship and emotional support; it is not medical examination or treatment and does not replace them.

• No diagnosis, no treatment, no prescriptions and no advice about medication.
• Companions are not doctors, and not psychologists or therapists holding a practising licence.
• The AI Companion listens and reflects; it does not tell you what condition you have.
• The PHQ-9, GAD-7 and WHO-5 questionnaires are self-observation tools, not a diagnosis.
• It is not an emergency service: when there is danger, emergency numbers and medical facilities come first.
• If you are under treatment, keep your plan and ask your doctor before changing anything.

How things work when there is danger

The emergency help page is open to everyone, with no sign-in. The rest of the platform is built so that a cry for help does not meet silence.

• The emergency numbers shown on Inti Care are only those checked against official sources; last checked: 2026-08-10.
• A message to the AI Companion that shows signs of self-harm is not blocked by the daily limit; support numbers appear in the reply itself.
• When such a sign appears, the system opens a follow-up case for the team; the case records the signal only, not the message content.
• On the PHQ-9, the question about thoughts of self-harm is handled separately: any answer other than “not at all” brings up the support block at once, without waiting for a total score.
• A personal safety plan is stored privately in your account, to be written while you are calm.

Your data and your rights

Your inner life is deeply personal, so control sits with you. The points below are exactly what the Privacy & data page in your account lets you do.

• Inti Care does not use your mental wellbeing data for advertising.
• Your journal is private by default; an entry is shared with your companion only when you switch that on for the entry.
• The companionship room can use end-to-end encryption once both sides have created their keys.
• You can download all your data and delete your account at any time.

Prices, and what we do not do with your money

Per-session and plan prices are public on the Pricing page. Inti Healing subsidises 38% of every paid service; the price you see is already the subsidised one.

• The price is shown before you confirm; payment is by bank transfer or PayPal.
• The free part asks for no card and nothing is charged automatically when the initial period ends.
• No testimonial or star rating is made up.

Contact and feedback

Complaints are handled under the procedure published on the Policies & Operating Rules page; the legal entity's contact details are near the top of this page. Product feedback can be sent from the Feedback page.

Frequently asked questions